Refund policy

We stand behind our products. If you’re unsatisfied with your purchase, here’s how we can help:

1. Returns & Refunds

Timeframe: You may request a return within 30 days of delivery for unused items in original condition.
Refund Amount: We’ll refund the item’s purchase price (no restocking fees).
Return Shipping Costs:
- Defective Items: We cover return shipping costs. Photo/video proof may be requested to verify the issue.
- Non-Defective Items (e.g., change of mind): Customers have to pay shipping fee for the returned product if it's not the problem of the quality.
Return Process: Before returning any item:
1. Contact Support for Authorization: Email peticonshop2025@gmail.com to request a Return Authorization (RA) and our return address.
2. Ship with Tracking: After authorization, ship your return using a traceable method. Retain your tracking number until we confirm your refund is processed.

Fast & Free Replacement: Received a defective item? A free exchange is often the fastest solution!
Processing Time: Replacement orders ship like new purchases – typically within 4-7 business days from our warehouse.
Defective Item Return: If the original item requires return, your replacement ships after we receive and inspect it.

Authorization is Mandatory: All returns/exchanges must be pre-authorized via peticonshop2025@gmail.com. Unauthorized returns sent to our warehouse will be refused.
Tracking is Essential: Keep your return tracking number! It’s your proof of shipment and required for refund/replacement processing.